Dealer Services:


 

Customer Service
» Does AER Technologies, Inc. provide dealerships with FREE estimates for Remanufacturing?
» What is AER's warranty period on remanufactured products?
» If we send in a unit for repair, will AER exchange the unit?
» What is AER's turnaround time for product sent in for remanufacturing?
   
Delivery Service
» Does AER send prepaid return shipping labels with every unit?
» How soon will I receive my advanced exchange order?
» Can my dealership get a receipt from AER's Product Delivery Representative for tracking purposes?
   
Billings / Credits
» What process should be followed when physical damage or customer abuse is detected by the dealership?
» Can AER buy back a radio or cluster core that was late being returned and billed by the manufacturer?


Does AER Technologies, Inc. provide dealerships with FREE estimates for Remanufacturing?

Yes. AER can quote free estimates over the telephone to authorized new car dealerships so long as the actual part number located on the physical unit is known. Contact AER's Customer Service Department at 800-321-6970 for a FREE estimate. When products are sent to AER specifically for an "Estimate" or "Check and Advise", a $50.00 labor charge will be incurred for the time spent verifying the customer's original complaint and test time incurred while the product runs on AER's automated test equipment.


What is AER's warranty period on remanufactured products?

Any product directly remanufactured by AER Technologies, Inc. carries a 12-month warranty on remanufacturing parts and labor. Some products -- while exchanged by AER -- may be remanufactured by the original manufacturer or a specific service center authorized by the original manufacturer that may only provide a 30 to 90 day warranty. For these products, AER will recognize the actual warranty period supplied by the manufacturer but will attempt in all cases to have product failures covered by the manufacturer.


If we send in a unit for repair, will AER exchange the unit?

AER's general policy is to remanufacture the actual unit sent. However, when a delay occurs (e.g., parts backorder), we may choose to exchange the unit to expedite turnaround.


What is AER's turnaround time for product sent in for remanufacturing?

AER's turnaround objective is to remanufacture 95% of all product within 5 business days. Our current average turnaround is 1 to 2 business days.


Does AER send prepaid return shipping labels with every unit?

AER's general shipping policy is that all shipping to and from new car dealers is free of charge. Every package delivered to areas beyond the reach of AER Product Delivery Service includes a prepaid return-shipping label. The label is typically located in the clear plastic shipping window that contains your invoice and Return Material Authorization (RMA). If the label cannot be located, it may have been placed underneath the foam packing material. At your request, AER will gladly sent you a supply of prepaid return shipping labels that can be used to send product to AER for remanufacturing or return cores. Contact AER Customer Service at 800-321-6970 for shipping labels.


How soon will I receive my advanced exchange order?

The following schedule may be referred to as a guideline for product processing and shipping:

  • Locations within 25 Miles of AER Brea:
    • Order before 9:00 AM and receive delivery same day before 12:00 noon.
    • Order product before 12:00 noon and receive delivery same day before 5:00 PM.
    • Order product after 12:00 noon and receive next day before 12:00 noon.
  • Locations beyond 25 Miles within 50 Miles of AER Brea:
    • Order product before 12:00 noon and receive delivery same day before 5:00 PM.
    • Order product after 12:00 noon and receive next day before 12:00 noon.
  • Locations beyond 50 Miles of AER Brea:
    • Order products any time before 4:30 PM Pacific Time and receive next day delivery with a prepaid automatic return shipper by 11:00 AM.


Can my dealership get a receipt from AER's Product Delivery Representative for tracking purposes?

Yes. Delivery and/or Core Return receipts can be requested from your Product Delivery Representative.


What process should be followed when physical damage or customer abuse is detected by the dealership?

When dealerships are able to detect that an electronic component has been physically damaged (Liquid Intrusion, Foreign Object Intrusion, etc.) or abused in any way by the vehicle owner (CD or Cass removed forcefully or possible theft attempt), the dealer should contact the service center for a "New Replacement" rather than a remanufactured exchange. In many cases, older model products may not be available "New" but the sale of a remanufactured unit without a core can be negotiated. If a dealership is not able to detect the physical damage or abuse and the core is damaged beyond repair, AER must notify the dealership and seek reimbursement for replacement exchange inventory.


Can AER buy back a radio or cluster core that was late being returned and billed by the manufacturer?

Depending on inventory demand and product value, AER may choose to purchase a core from a dealership. Purchase price will depend on the product's market value and current condition (Defective or operational). Only after the core has been evaluated by AER's Technical Staff will AER's Dealer Representative offer to purchase the core.